At Ariana Byte, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer an easy and transparent return and refund process. Please read the following terms carefully to understand how returns and refunds work.

Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Products that show signs of use, damage, or missing parts not due to our error will not be accepted for return.

To start a return, please contact our support team at [email protected] with your order number and reason for return. Once your request is approved, we will provide return instructions.

Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5 to 7 business days.
Refunds are issued using the same method used for payment — as we currently operate on a Cash on Delivery (COD) basis, refunds will be arranged through direct bank transfer or another suitable method communicated to you via email.

Non-Returnable Items
Certain items are not eligible for return or refund, including:

  • Items damaged after delivery due to misuse or accident

  • Products that have been used or altered

  • Clearance or sale items

Late or Missing Refunds
If you have not received your refund within the stated time frame, please check your bank account again or contact your bank. If you still have not received it, contact us at [email protected] and we will be happy to assist you.

Exchanges
We currently offer exchanges only for defective or damaged items. If you need to exchange a product for the same item, contact us at [email protected] within 7 days of receiving your order.

Contact Us
For any questions or concerns regarding returns or refunds, please contact our customer service team at:
Email: [email protected]